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We Understand that you have Questions and we are Here to help.
A Local Technical Representative plays a crucial role in providing technical support and
expertise for pharmaceutical and medical devices within a specific region. This includes addressing
product inquiries, assisting with regulatory compliance, and facilitating communication between the
company and local healthcare professionals.
PLS offers technical assistance ranging from product training for healthcare professionals to
troubleshooting issues with the use of pharmaceuticals and medical devices. Our goal is to ensure that
end-users have a comprehensive understanding of our products and can use them effectively.
Our Pharmacovigilance team follows a systematic process to address customer inquiries and
complaints promptly. This involves gathering relevant information, coordinating with the appropriate
departments, and ensuring that the customer receives a thorough and satisfactory response.
We as PLS closely monitor and interpret local regulatory requirements and guidelines. We
collaborate with regulatory affairs teams to ensure that our products comply with all applicable
regulations. Regular communication with regulatory authorities and maintaining updated
documentation are key aspects of this process.
We proactively engage with healthcare professionals, conduct educational programs, and
address any concerns or misconceptions about our products. Building strong relationships with key
opinion leaders and understanding the local healthcare landscape helps in overcoming challenges
related to product acceptance.
At PLS we adhere to strict quality assurance protocols and collaborate with quality control
teams. We also monitor adverse events reporting and contribute to continuous improvement initiatives
to enhance the safety and quality of our products.
At PLS we prioritize effective communication, actively listen to customer needs, and tailor
technical information to their level of understanding. Regularly gathering feedback and incorporating it
into product improvement processes helps ensure that we meet and exceed customer expectations.
We have successfully collaborated with healthcare institutions to implement training programs,
resulting in improved product adoption. Additionally, we have played a key role in the smooth
introduction of a new medical device by providing on-site technical support during the initial rollout.
Still have Inquiries, Check out our solutions?
For any inquiries relating to our services feel free to call us during business hours.
Head office address:
Nairobi Kenya
